Privacy Policy

1 Overview & Scope

This Privacy Policy ("Policy") describes how 778ph ("we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you" or "your") who access or use the 778ph website, mobile application, and related services (collectively, the "Platform").

778ph is committed to protecting the privacy and personal data of all users in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Policy applies to all personal data processed by 778ph in connection with your use of the Platform, regardless of the device or method used to access it.

By registering for an account or using the 778ph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the 778ph Platform.

2 Personal Data We Collect

778ph collects the following categories of personal data from users of the Platform:

778ph does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3 How We Collect Your Data

778ph collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies;
• Payment Processors: Transaction data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers when you conduct financial transactions on the Platform;
• Identity Verification Services: Data received from third-party KYC and identity verification providers used to confirm your identity and age;
• Fraud Prevention Services: Data received from fraud detection and anti-money laundering service providers used to protect the integrity of the Platform;
• Publicly Available Sources: In limited circumstances, 778ph may supplement your data with information from publicly available sources for fraud prevention or regulatory compliance purposes.

4 Purpose of Data Processing

778ph processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 778ph account, including authentication and account security;
• Identity Verification (KYC): To verify your identity, age (21+), and eligibility to use the Platform in compliance with Philippine gaming regulations;
• Payment Processing: To process deposits, withdrawals, and other financial transactions on the Platform;
• Service Delivery: To provide betting, gaming, and related services, including live odds, bet settlement, and results notifications;
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, gaming regulations, and data protection requirements;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct;
• Customer Support: To respond to your queries, complaints, and support requests;
• Responsible Gaming: To monitor betting patterns and implement responsible gaming tools, including deposit limits and self-exclusion;
• Marketing & Promotions: To send you information about 778ph promotions, bonuses, and offers where you have consented to receive such communications;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Platform.

5 Legal Basis for Processing

778ph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Consent: Where you have provided explicit consent to the processing of your data, such as for marketing communications. You may withdraw your consent at any time by contacting us;
• Contractual Necessity: Where processing is necessary to perform our contract with you, including account registration, payment processing, and service delivery;
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax obligations;
• Legitimate Interests: Where processing is necessary for 778ph's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and interests.

6 Data Sharing & Disclosure

778ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment processors, solely for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your eligibility to use the Platform;
• Fraud Prevention & AML Providers: Service providers that assist 778ph in detecting and preventing fraudulent activity and money laundering;
• Regulatory Authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or regulatory order;
• Law Enforcement: Philippine law enforcement authorities where disclosure is required by a valid legal process, court order, or to protect the rights and safety of 778ph or its users;
• IT & Infrastructure Providers: Cloud hosting, data storage, and technology service providers that support the operation of the Platform, subject to strict data processing agreements;
• Professional Advisers: Legal, accounting, and auditing firms engaged by 778ph, subject to professional confidentiality obligations.

7 Data Retention

778ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Communications Data: Support correspondence and chat transcripts are retained for up to three (3) years from the date of the communication;
• Technical & Usage Data: Generally retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, 778ph will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8 Data Security

778ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the 778ph Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorized 778ph personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Password Security: User passwords are stored in hashed form using industry-standard cryptographic algorithms. 778ph never stores passwords in plain text;
• Secure Infrastructure: The Platform is hosted on secure, regularly audited infrastructure with firewalls, intrusion detection systems, and regular security patching;
• Incident Response: 778ph maintains a data breach response procedure. In the event of a data breach that poses a risk to your rights, 778ph will notify affected users and the National Privacy Commission (NPC) in accordance with applicable requirements.

While 778ph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying 778ph immediately if you suspect any unauthorized access to your account.

9 Cookies & Tracking Technologies

778ph uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the operation of the Platform, including session management, authentication, and security. These cookies cannot be disabled without affecting Platform functionality;
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience;
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, helping 778ph improve its services;
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 778ph Platform. 778ph does not use cookies to serve third-party advertising on the Platform.

10 Your Data Rights

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights with respect to your personal data held by 778ph:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data 778ph holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to 778ph's legal obligations to retain certain data;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact the 778ph Data Protection Officer using the contact details provided in Section 14 of this Policy. 778ph will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

Please note that certain rights are subject to limitations where 778ph is required to retain or process data to comply with legal obligations, including AML and gaming regulatory requirements.

11 Minors & Age Policy

If 778ph becomes aware that personal data has been collected from a person under 21 years of age, such data will be deleted immediately and the associated account will be suspended. If you believe that a minor has registered on the Platform, please contact us immediately using the details in Section 14.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. 778ph supports responsible gaming and takes its obligations regarding the protection of minors seriously.

12 Third-Party Services & Links

The 778ph Platform may contain references to third-party payment services such as GCash and PayMaya. These services operate under their own privacy policies, and 778ph is not responsible for the data practices of third-party service providers beyond the scope of data processing agreements in place.

When you use a third-party payment service to deposit or withdraw funds, that service provider will process your financial data in accordance with its own terms and privacy policy. 778ph recommends that you review the privacy policies of any third-party services you use in connection with the Platform.

778ph does not embed third-party advertising networks or social media tracking pixels on the Platform that would allow third parties to collect your personal data without your knowledge.

13 Changes to This Privacy Policy

778ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, 778ph will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the 778ph Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure.

We encourage you to review this Policy periodically to stay informed about how 778ph protects your personal data.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 778ph, please contact our Data Protection Officer (DPO):

778ph aims to resolve all privacy-related queries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). For more information on your rights under Philippine data protection law, you may visit the NPC's official resources.

For responsible gaming concerns, please visit our Responsible Gaming page or contact our support team directly through the Platform's live chat feature.